SHIPPING DELIVERY

With DHL Express or DPD
You will receive a track- and trace number from the delivery courier. Please check your spamfolder also for the track- and trace information!

What is the estimated delivery date?

VIEWING ORDERS

You may log into your account to check the status of pending orders and view previous orders.
**Please note – If you did not log into your customer account to place your order you will not be able to log into your account to check the status of your order.

ISSUES OR COMPLICATIONS

If there are any issues with your order or delivery please notify Customer Care within 24 hours of receipt by phone or e-mail.

In case your package (or products) are damaged or product(s) missing:
This must be reported within 5 working days after delivery at the latest.
The following photos must also be submitted: 
– Photo of the shipping label
– Photo of the outside and inside box.
– Photo of the damage(s) (products and/or box)

We are not responsible if you provide the wrong shipping address or if you have chosen for the wrong delivery option.

If packages are returned to us, you are responsible for the additional shipping charges.
You are responsible to check the track-and trace information of your parcel. 
A returned package will be credited minus the all the shipping costs (outward + return) + an extra (DPD) fee of € 5,00 ( 5 Euro)

When the courier states that the package has been delivered while you haven’t received a package, you must report this within 5 working days.

if you still want the products we ask you to order the product again and to keep an eye on the track and trace information.

If the package is lost due to you providing the wrong address, wrong delivery option or that you have indicated (to the courier) to put it somewhere, we are not responsible and can not offer a refund.

We do not accept returns of products that have already been opened or used. Opening a product and possibly trying it out creates traces of use: this makes the product unsaleable for us. After all, we always promise our customers new and undamaged products.

• NOTE: we give a little gift to every order except when we have a storewide discount offer. 

CHANGES TO YOUR ORDER

We understand that people change their minds about what they want and that is not a problem for us, though it occasionally causes delays in shipping.
If you do change your mind, please contact Customer Care quickly so that we may accommodate your request.Once your order has shipped we are unable to add new items or combine separate orders.

CANCELING ORDERS

If you need to cancel an order, please contact Customer Care immediately. We will do our best to stop the order before it is filled. Of course, once an order has shipped we are unable to cancel it.

We will refund your money minus the transaction fees which the bank or credit card company has passed on to us.

RETURN & REFUND POLICY

Thank you for choosing Dutch Health Store. We take your purchases seriously, and we encourage you to do the same. We’re always happy to answer any questions you have about our products before or after you place an order. Because most of our products are freshly made to guarantee maximum quality and freshness, we handle returns and refunds on a case-by-case basis as outlined below. In certain cases, we may ask you to return the products in order to receive a refund.

Warranty

All items you buy from us are covered by the legal guarantee. Legal warranty means that a product is or should do what the consumer can reasonably expect of it.

When there is non-conformity from Dutch Health Store, that is when the wrong product is delivered or the product does not meet the agreement, you can request a DPD return sticker from us to return the product entirely at our expense or exchange it for a correct product.

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving reasons. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you takes physical possession of the goods.

To exercise the right of withdrawal, you must inform us to withdraw from the contract by an unequivocal statement (e.g. in writing, by post or by e-mail). To comply with the withdrawal period, it is sufficient to send your communication concerning your assertion of the right of withdrawal before the withdrawal period has expired.

Please be aware that refunds or replacements are subject to approval by Dutch Health Store. We reserve the right to ask you to return the products in unused and original condition for inspection before processing a refund or sending a replacement.

You must return or hand over the goods to us without delay, but in any case not later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired.

If you return only part of your order, only the cost of the product(s) in question will be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise. We may wait to refund you until we have received the goods back and checked

2. Order Errors and Shipping Issues
Wrong shipping address or product choice: We are not responsible for orders shipped to an incorrect address provided by you, for the wrong product chosen, or for choosing an unsuitable delivery option. If your order is returned to us under these circumstances, we will issue a partial refund of the purchase price of your products, minus:
Return shipping costs
An extra (DPD) handling fee of €5,00

Uncollected packages: If you refuse to accept your package or fail to collect it from a pickup point, resulting in its return to us, we will issue a partial refund as described above.
Lost packages (due to customer instructions): If your package is lost because of an incorrect address, a wrong delivery option, or special instructions given to the courier (e.g., “leave it somewhere”), we are not liable and cannot issue a refund.

3. Undelivered Packages (Other Reasons)
If your package fails to arrive for reasons other than the ones listed above:

You must report it to us within 14 days of the declared delivery date. After 14 days have passed, we cannot offer a new parcel or refund.
We will send you a form to confirm that your package was not delivered. This form must be signed by you and returned to us.
The courier (DPD or DHL Express) will begin an investigation, which can take up to 15 working days (longer during busy periods).
Depending on the investigation’s outcome, we will decide whether to send a replacement parcel or provide compensation.

4. Conditions for Returns
Time Frame: Our policy lasts for 14 days from the date of purchase. If 14 days have passed, we unfortunately cannot offer a refund or replacement.
Product Condition: To be eligible for a return, items must be unused and in the same condition as received, with original packaging intact.

Non-Returnable Items:
Gift cards
“Hard” hygiene products (e.g., toothbrushes, hemp cloths) for sanitary reasons
Opened or Used Products: We do not accept returns of products that have been opened or used. Trying or opening a product creates signs of use, making the product unsellable.

5. Defective or Broken Products
If you receive a defective or broken product, please contact us immediately at info@dutchhealthstore.com.
We will offer you a full refund or a replacement, at our discretion.
Products that are not broken, defective, or incorrectly delivered are not eligible for return.

6. Allergic Reactions or Sensitivity
Dutch Health Store cannot be held responsible for any adverse reactions or allergies.
We stand by the quality of each product we carry. We list all product ingredients to empower you to make informed decisions.
In the rare case of a reaction, feel free to contact us for tips on dilution or alternative uses, but we cannot issue refunds for these cases.

7. Returning Your Items
Return Authorization: You must contact us within 14 days of purchase to report a return. If we confirm your return is valid, you must ship the item back within 14 days after we approve the return.
Shipping Costs: You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
Shipping Method: If you are returning an item worth over €50, consider using a trackable shipping service or purchasing shipping insurance. We are not liable for items lost during transit.

8. Refund Processing
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If approved, we will process the refund and issue the credit to your original payment method within a few business days.
Please note that shipping costs, return shipping fees, handling fees, and payment costs (if applicable) may be deducted from your refund.

9. Contact Information
If you have any questions or concerns about this policy, please contact us at:
Email: info@dutchhealthstore.com
Webshop: www.dutchhealthstore.com

We’re here to help you enjoy a smooth and pleasant shopping experience. If you have any questions, please reach out before placing your order. Thank you for shopping with Dutch Health Store!

PAYMENT, PRICING, PROMOTIONS AND COUPON-USE

Ideal, Paypal, Mister Cash, V-Pay, Maestro, Visa and MasterCard, Apple Pay and Klarna Pay Later are all accepted methods of payment. A gate-way fee can be charged.

All goods remain the property of Dutch Health Store until they are paid for in full.
We reserve the right to seek recovery of any unpaid monies sixty days from the date of order.
Our promotions and discounts are not retroactive, and we though our promotional products often sell out quickly we cannot give rain-checks.

Per order it is only possible to redeem 1 (one) (discount) coupon.
A (discount) coupon cannot be used if the item is on-sale.
Loyalty points can’t be used in combination with promotional coupons.

You can earn loyalty points by writing reviews. But only from products bought by the Dutch Health Store, regarding EU rules. Other reviews (and points) will be deleted. 
You can redeem these points with a maximum of 10% from your order. 

• NOTE: we give a little gift to every order except when we have a storewide discount offer. 

DISCLAIMERS AND LIMITATIONS

We strive to provide accurate and current information on all products.
Your health is in your hands; it is up to you to verify the data and application.

All products are designed to be beneficial and safe when used in the manner intended according to instructions.
A client’s actual use of the products is beyond our control so it is the client’s responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them.
We are not liable for incidences connected to the use or misuse of our products.

No claims are made as to any medicinal value of any product.
The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases.
Information on this site is not intended to be a substitute for medical or professional advice.
You are solely responsible for the use of the products you buy through our site, we take no responsibility in this regard.
In case of questions or uncertainties; consult an expert!

Keep products out of reach of children.

We recommend storing your products in a cool, dry place out of direct or indirect sunlight to extend their shelf life.

Various elements in nature can impact the colour, consistency and fragrance of plant-based ingredients from batch to batch. These variances are normal and natural, and don’t effect the efficacy of the product.

Should you have a pre-existing medical condition, please consult your trusted, health-care practioner, dentist, mid-wife and/or doctor before using these products.

Pregnant women should exercise caution when using essential oils.

By using this site, you agree to indemnify administrators and owners for any and all responsibility regarding your wellbeing.

PRIVACY

Privacy is a beautiful thing, and we are committed to protecting yours.
Only authorized employees within Dutch Health Store view or use the information collected from our clients.
Your credit card information is totally secure through our website and cannot be viewed.
We use the payment provider Pay so that all payments (and thus the payment data) do not go through Dutch Health Store and your payment security is thus guaranteed.
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Any emails sent to you will correspond with our agreed services and products.

Orders Held Up At Your Country’s Border and Disposal Issues

Any country or nation, at any time, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials.
These held up orders are not the responsibility of Dutch Health Store and can only be resolved by you and your local postal authorities. In the event that your country’s inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of you and Dutch Health Store will not issue a replacement or refund for such occurrences.
It is the responsibility of yourself to know what is allowed into their respective country and what is not.

DUTIES AND TAXATION

Dutch Health Store is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of yourself.
If you are buying a product from a country outside of the Netherlands, duties are NOT included in the price of the item.
Dutch Health Store will not pay import fees that your country may impose, nor will any refund, or exchange issue for brokerage fees or custom fees.

COOKIES

Like most interactive websites Dutch Health Store uses cookies to enable us to retrieve the details of your visit to make traveling through the site quicker and easier for you.
By remaining on the Dutch Health Store website you are agreeing to these terms and conditions. You are also agreeing to indemnify owners and staff for responsibility regarding your wellbeing.