Client Care Contact

Phone: +31 65 19 32 905
Email: [email protected]
Weerdijk 7
8375 AX Oldemarkt
The Netherlands



We ship within the EU to all countries, please fill in your address (incl your region) to see your shipping costs and shipping options.

We can ship worldwide with DHL Express, please fill in your address to see your shipping costs. In case your country isn’t listed, please email us at [email protected]

Orders ship within 3 (three) business days of the order being placed.
All items are packed with a lot of care and attention! And with love for the products.

Delivery is by DHL Express or DPD.

You will receive a track- and trace number after your parcel is transferred.

** = On Demand Delivery DHL Express:
When you choose DHL Express, your order will be shipped with On Demand Delivery (ODD) Service..

    • Once your order is shipped, you will receive a new shipping notification from DHL EXPRESS.
  • DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.


With DHL Express or DPD
You will receive a track- and trace number from the delivery courier. Please check your spamfolder also for the track- and trace information!


What is the estimated delivery date?

This is the date the courier expects your parcel to be delivered at the time of booking. It’s an estimated date only and does not guarantee your parcel will be delivered on this date.


You may log into your account to check the status of pending orders and view previous orders.
**Please note – If you did not log into your customer account to place your order you will not be able to log into your account to check the status of your order.


If there are any issues with your order or delivery please notify Customer Care within 24 hours of receipt by phone or e-mail.

In case your package (or products) are damaged or product(s) missing:
This must be reported within 5 working days after delivery at the latest.
The following photos must also be submitted: 
– Photo of the shipping label
– Photo of the outside and inside box.
– Photo of the damage(s) (products and/or box)

We are not responsible for lost packages.

We are not responsible if you provide the wrong shipping address or if you have chosen for the wrong delivery option.

If packages are returned to us, you are responsible for the additional shipping charges.
You are responsible to check the track-and trace information of your parcel. 
A returned package will be credited minus the all the shipping costs.
if you still want the products we ask you to order the product again and to keep an eye on the track and trace information.

If the package is lost due to you providing the wrong address, wrong delivery option or that you have indicated (to the courier) to put it somewhere, we are not responsible and can not offer a refund.

We do not accept returns of products that have already been opened or used. Opening a product and possibly trying it out creates traces of use: this makes the product unsaleable for us. After all, we always promise our customers new and undamaged products.

  • NOTE: we give a little gift to every order except when we have a storewide discount offer. 


We understand that people change their minds about what they want and that is not a problem for us, though it occasionally causes delays in shipping.
If you do change your mind, please contact Customer Care quickly so that we may accommodate your request.Once your order has shipped we are unable to add new items or combine separate orders.


If you need to cancel an order, please contact Customer Care immediately. We will do our best to stop the order before it is filled. Of course, once an order has shipped we are unable to cancel it.

We will refund your money minus the transaction fees which the bank or credit card company has passed on to us.



We take your purchases seriously and we encourage you to do so, too.
We would love to answer any question you have on a product before you purchase it (and after!).
Due to the energetic and consumable nature of the products, all purchases are final.

Every product is made to order to provide maximum quality and freshness, so we are restricted from accepting returned products for refunds.
We hope that you will be happy with your order.
However, if for any reason you are not completely satisfied we are happy to offer a refund or a replacement.

We are not responsible if you provide the wrong shipping address, bought a wrong product, if you have chosen for the wrong delivery option, if you refuse to accept the package or if you haven’t collect your package at the pick-up point.
If, in that case, we receive a return package , we will only refund the purchase amount of your products minus: the return shipping costs amount + an extra (DPD) fee of € 2,50 ( 2,50 Euro) + the Mollie (or Paypal)  payment costs. 

If the package is lost due to you providing the wrong address, wrong delivery option or that you have indicated (to the courier) to put it somewhere, we are not responsible and can not offer a refund.

Time frame to take advantage of the refund option.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us by email for all information.

We do not accept returns of products that have already been opened or used. Opening a product and possibly trying it out creates traces of use: this makes the product unsaleable for us. After all, we always promise our customers new and undamaged products.

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or a replacement.

Non-returnable items: Gift cards
Due to hygienic reasons, it’s not possible to return any ” hard” products such as (teeth) brushes, hemp cloths etc.

Defective or broken products .
In case you receive your package and a product is broken or defective, please contact us by email.
You will always receive a replacement or refund.
However, we do not accept returns for products which are not broken or delivered incorrectly.

Dutch Health Store is inculpable for any adverse reaction or allergy to the products.

We stand behind the caliber and integrity of every ingredient and every product we stock, and we share all product ingredients on our website to foster personal discretion while shopping.
In the rare case of a reaction, please contact us for dilution tips and creative alternatives for product use, however refunds will not be issued.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Shipping cost on returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €50, you should consider using a trackable shipping service.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Should you have any questions regarding our shipping and returns policy, please send an email to:
[email protected]


Ideal, Paypal, Mister Cash, V-Pay, Maestro, Visa and MasterCard, Apple Pay and Klarna Pay Later are all accepted methods of payment. A gate-way fee can be charged.

All goods remain the property of Dutch Health Store until they are paid for in full.
We reserve the right to seek recovery of any unpaid monies sixty days from the date of order.
Our promotions and discounts are not retroactive, and we though our promotional products often sell out quickly we cannot give rain-checks.

Per order it is only possible to redeem 1 (one) (discount) coupon.
A (discount) coupon cannot be used if the item is on-sale.
Loyalty points can’t be used in combination with promotional coupons.

You can earn loyalty points by writing reviews. But only from products bought by the Dutch Health Store, regarding EU rules. Other reviews (and points) will be deleted. 
You can redeem these points with a maximum of 10% from your order. 

  • NOTE: we give a little gift to every order except when we have a storewide discount offer. 


We strive to provide accurate and current information on all products.
Your health is in your hands; it is up to you to verify the data and application.

All products are designed to be beneficial and safe when used in the manner intended according to instructions.
A client’s actual use of the products is beyond our control so it is the client’s responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them.
We are not liable for incidences connected to the use or misuse of our products.

No claims are made as to any medicinal value of any product.
The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases.
Information on this site is not intended to be a substitute for medical or professional advice.

Keep products out of reach of children.

We recommend storing your products in a cool, dry place out of direct or indirect sunlight to extend their shelf life.

Various elements in nature can impact the colour, consistency and fragrance of plant-based ingredients from batch to batch. These variances are normal and natural, and don’t effect the efficacy of the product.

Should you have a pre-existing medical condition, please consult your trusted, health-care practioner, dentist, mid-wife and/or doctor before using these products.

Pregnant women should exercise caution when using essential oils.

By using this site, you agree to indemnify administrators and owners for any and all responsibility regarding your wellbeing.


Privacy is a beautiful thing, and we are committed to protecting yours.
Only authorized employees within Dutch Health Store view or use the information collected from our clients.
Your credit card information is totally secure through our website and cannot be viewed.
We use the payment provider Mollie so that all payments (and thus the payment data) do not go through Dutch Health Store and your payment security is thus guaranteed.
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Any emails sent to you will correspond with our agreed services and products.

Orders Held Up At Your Country’s Border and Disposal Issues

Any country or nation, at any time, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials.
These held up orders are not the responsibility of Dutch Health Store and can only be resolved by you and your local postal authorities. In the event that your country’s inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of you and Dutch Health Store will not issue a replacement or refund for such occurrences.
It is the responsibility of yourself to know what is allowed into their respective country and what is not.


Dutch Health Store is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of yourself.
If you are buying a product from a country outside of the Netherlands, duties are NOT included in the price of the item.
Dutch Health Store will not pay import fees that your country may impose, nor will any refund, or exchange issue for brokerage fees or custom fees.


Like most interactive websites Dutch Health Store uses cookies to enable us to retrieve the details of your visit to make traveling through the site quicker and easier for you.
By remaining on the Dutch Health Store website you are agreeing to these terms and conditions. You are also agreeing to indemnify owners and staff for responsibility regarding your wellbeing.