Client Care and Shipping Information
CLIENT CARE CONTACT
Phone: +31 65 19 32 905
Address: Eekstraat 12- 8375 HN – Oldemarkt (The Netherlands)
Orders ship within 3 (three) business days of the order being placed.
All items are made with love, using the highest quality processes and ingredients.
Delivery is by DHL Economy Select, DHL Express or DPD.
You will receive a track- and trace number after your parcel is transferred.
Pick-up DHL (Express and Economy) :
Daily (Monday to Friday)
Pick-up DPD :
Only on Monday – Wednesday – Friday
SHIPPING COST AND ESTIMATED DELIVERY TIME
Shipping charges are calculated based on the shipping option you chose.
|Country||DHL EXPRESS||Estimate delivery time after shipping *||DHL Economy select||Estimate delivery time after shipping *||DPD||DPD parcelshop||Estimate delivery time after shipping *|
|On Demand Delivery *****||DHL EXPRESS||On Demand Delivery *****||DHL Economy Select||DPD|
|Andorra||28||1 business day||23||2-4 business days||x||x||x|
|Austria||19,5||1 business day||14,5||2-4 business days||10,00||10||3-5 days|
|Belarus||40||2-4 businesss days||x||x||x||x||x|
|Belgium||16||1 business day||10||2-3 business days||7,5||7,5||2-4 days|
|Bosnia||28||1 business day||x||x||x||x||x|
|Bulgary||23||1 business day||18||2-4 business days||x||x||x|
|Croatia||23||1 business day||18||2-4 business days||x||x||x|
|Czech Republic||23||1 business day||17,5||2-4 business days||11||x||3-5 days|
|Denmark||19,5||1 business day||14,5||2-4 business days||10||10||3-5 days|
|Estonia||23||1 business day||18||3-5 business days||14,5||x||5-7 days|
|Finland||23||1 business day||18||2-4 business days||x||x||x|
|France||19,5||1 business day||14.5||2-4 business days||11||11||3-5 days|
|Germany||18||1 business day||10||2-3 business days||7,5||7||2-4 days|
|Great Brittain||19||1 business day||13||2-4 business days||10,5||10,5||3-5 days|
|Greece||23||1 business day||17,5||2-4 business days||x||x||x|
|Hungary||23||1 business day||18||2-4 business days||12,5||x||3-5 days|
|Ireland||21||1 business day||17||2-4 business days||14||x||3-5 days|
|Italy||19,5||1 business day||15,5||2-4 business days||x||x||x|
|Latvia||23||1 business day||18||2-4 business days||15||12,5||4 -6 days|
|Liechtenstein||27,5||1 business day||22,5||2-4 business days||x||x||x|
|Lithuania||23||1 business day||18||2-4 business days||12,5||x||4-6 days|
|Luxembourg||16||1 business day||12,5||2-4 business days||x||x||x|
|Moldova||40||2-4 business days||x||x||x||x||x|
|Monaco||20||1 business day||15,5||2-4 business days||x||x||x|
|Netherlands **||x||x||x||x||4,75||4,75||1-2 days|
|Norway||28||1-2 business days||22,5||2-4 business days||x||x||x|
|Poland||21||1 business day||17||2-4 business days||11||x||3-5 days|
|Portugal||21||1 business day||17||2-4 business days||x||x||x|
|Romania||23||1 business day||17,5||2-4 business days||x||x||x|
|San Marino||28||1 business day||23||2-4 business days||x||x||x|
|Saudi Arabia||45||2-4 business days||x||x||x||x||x|
|Serbia||28||1 business day||x||x||x||x||x|
|Slovakia||23||1 business day||17,5||2-4 business days||14||x||3-5 days|
|Slovenia||23||1 business day||17,5||2-4 business days||14||x||3-5 days|
|Spain||19,5||1 business day||15||2-4 business days||x||x||x|
|Sweden||21||1-2 business days||17||2-4 business days||14||11,5||3-5 days|
|Switzerland||27,5||1-2 business days||22,5||2-4 business days||x||x||x|
|United States||30||2-4 business days||x||x||x||x||x|
|Rest of Europe ****||28||1-2 business days|
|Baleares||35||2-4 business days|
|Canary Islands||28||2-4 business days|
|Rest of the world||On Request||? business days|
|* = in business days|
|** = free shipping > € 75,-|
|*** = not included Canary Islands|
|**** Rest of Europe is:|
|***** = On Demand Delivery|
***** = On Demand Delivery of DHL Express and DHL Economy Select:
When you choose DHL (Express or Economy Select), your order will be shipped with On Demand Delivery (ODD) Service.
- The delivery time depends on your country and if you choose for EXPRESS (The fastest shipping method) or Economy Select.
- Once your order is shipped, you will receive a new shipping notification from DHL (EXPRESS or Economy Select).
- DHL ODD notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this doesn’t fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
DHL ODD is giving you maximum flexibility and greater control over your delivery.
- DHL ON DEMAND DELIVERY offers flexible delivery options:
* Deliver my Package on Another Day: Scheduled Delivery
* Deliver my Package to Another Address: Alternate Delivery to work or family
* Deliver my Package at a Safe Place: Authorize Shipment Release
* Deliver my Package with Neighbor: Leave the package at your Neighbor, Reception or Guard
* Deliver my Package at a DHL ServicePoint: Hold for Pick‐up Collection
* Request to Store my Package: Vacation Hold safekeeping your parcel up to 30 days
With DPD, DHL Economy or DHL Express
You will receive a track- and trace number from the delivery courier.
What is the estimated delivery date?
This is the date the courier expects your parcel to be delivered at the time of booking. It’s an estimated date only and does not guarantee your parcel will be delivered on this date.
You may log into your account to check the status of pending orders and view previous orders.
**Please note – If you did not log into your customer account to place your order you will not be able to log into your account to check the status of your order.
ISSUES OR COMPLICATIONS
If there are any issues with your order or delivery please notify Customer Care within 24 hours of receipt by phone or e-mail.
CHANGES TO YOUR ORDER
We understand that people change their minds about what they want and that is not a problem for us, though it occasionally causes snafus and delays in shipping.
If you do change your mind, please contact Customer Care quickly so that we may accommodate your request.Once your order has shipped we are unable to add new items or combine separate orders.
If you need to cancel an order, please contact Customer Care immediately. We will do our best to stop the order before it is filled. Of course, once an order has shipped we are unable to cancel it.
REFUND POLICY AND REPLACEMENTS
We take your purchases seriously and we encourage you to do so, too.
We would love to answer any question you have on a product before you purchase it (and after!).
Due to the energetic and consumable nature of the products, all purchases are final.
Every product is made to order to provide maximum quality and freshness, so we are restricted from accepting returned products for refunds.
We hope that you will be happy with your order.
However, if for any reason you are not completely satisfied we are happy to offer a refund or a replacement.
Time frame to take advantage of the refund option.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us by email for all information.
Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or a replacement.
Non-returnable items: Gift cards
Due to hygienic reasons, it’s not possible to return any ” hard” products such as (teeth) brushes, hemp cloths etc.
In case you receive your package and a product is broken or defective, please contact us by email.
You will always receive a replacement or refund.
However, we do not accept returns for products which are not broken or delivered incorrectly.
Dutch Health Store is inculpable for any adverse reaction or allergy to the products.
We stand behind the caliber and integrity of every ingredient and every product we stock, and we share all product ingredients on our website to foster personal discretion while shopping.
In the rare case of a reaction, please contact us for dilution tips and creative alternatives for product use, however refunds will not be issued.
REFUNDS AND RETURNS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Shipping cost on returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €50, you should consider using a trackable shipping service.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Should you have any questions regarding our shipping and returns policy, please send an email to:
PAYMENT, PRICING, PROMOTIONS AND COUPON-USE
Ideal, Paypal, Mister Cash, V-Pay, Maestro, Visa and MasterCard and Bank transfer are all accepted methods of payment.
All goods remain the property of Dutch Health Store until they are paid for in full.
We reserve the right to seek recovery of any unpaid monies sixty days from the date of order.
Our promotions and discounts are not retroactive, and we though our promotional products often sell out quickly we cannot give rain-checks.
Per order it is only possible to redeem 1 (one) (discount) coupon.
A (discount) coupon cannot be used if the item is on-sale.
DISCLAIMERS AND LIMITATIONS
We strive to provide accurate and current information on all products and essential oil profiles.
Your health is in your hands; it is up to you to verify the data and application.
All products are designed to be beneficial and safe when used in the manner intended according to instructions.
A client’s actual use of the products is beyond our control so it is the client’s responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them.
We are not liable for incidences connected to the use or misuse of our products.
No claims are made as to any medicinal value of any product.
The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases.
Information on this site is not intended to be a substitute for medical or professional advice.
Keep products out of reach of children.
Should you have a pre-existing medical condition, please consult your trusted, health-care practioner, dentist, mid-wife and/or doctor before using these products.
Pregnant women should exercise caution when using essential oils.
By using this site, you agree to indemnify administrators and owners for any and all responsibility regarding your wellbeing.
Privacy is a beautiful thing, and we are committed to protecting yours.
Only authorized employees within Dutch Health Store view or use the information collected from our clients.
Your credit card information is totally secure through our website and cannot be viewed.
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Any emails sent to you will correspond with our agreed services and products.
Orders Held Up At Your Country’s Border and Disposal Issues
Any country or nation, at any time, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials.
These held up orders are not the responsibility of Dutch Health Store and can only be resolved by you and your local postal authorities. In the event that your country’s inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of you and Dutch Health Store will not issue a replacement or refund for such occurrences.
It is the responsibility of yourself to know what is allowed into their respective country and what is not.
DUTIES AND TAXATION
Dutch Health Store is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of yourself.
If you are buying a product from a country outside of the Netherlands, duties are NOT included in the price of the item.
Dutch Health Store will not pay import fees that your country may impose, nor will any refund, or exchange issue for brokerage fees or custom fees.
By remaining on the Dutch Health Store website you are agreeing to these terms and conditions. You are also agreeing to indemnify owners and staff for responsibility regarding your wellbeing.