Client Care and Order Information

Client Care contact

Phone: +316-51932905
Email: wilma@dutchhealthstore.com
Address: Eekstraat 12- 8375 HN – Oldemarkt – The Netherlands

Shipping

Orders ship within one week of the order being placed.
All items are made with love, using the highest quality processes and ingredients.

Delivery is by DHL, DPD or POSTNL.

You will receive a track- and trace number after your parcel is transferred.

Shipping cost:

Europe 
Shipping charges are calculated based on the shipping option you chose.

You can review the shipping options and rates prior to placing your order by going to your shopping cart and Estimate Shipping Costs

The Netherlands (free shipping orders > € 75,00) / Belgium / Bulgaria / Denmark / Germany / United Kingdom /Estonia / Finland / France / Hungary / Ireland / Italy / Croatia / Latvia / Luthuania /Luxembourg / Austria / Poland /Portugal / Romania / SLovenia / SLovakia /Spain / Czech Republic / Sweden

Rest of Europe (zone 2):  € 12,50

Rest of the world:  € 20,00

Shipping delivery

With DPD or DHL
You can review the shipping options prior to placing your order by going to your shopping cart.
You will receive a track- and trace number from DPD or DHL

The Netherlands / Belgium / Bulgaria / Denmark / Germany / United Kingdom /Estonia / Finland / France / Hungary / Ireland / Italy / Croatia / Latvia / Luthuania /Luxembourg / Austria / Poland /Portugal / Romania / SLovenia / SLovakia /Spain / Czech Republic / Sweden

With DHL
Rest of Europe (zone 2)  and Rest of the world.

You will always receive a track- and trace number of DHL
View for the status of your parcel with your track- and trace number: www.dhl.de


With POSTNL

Balearic Islands / Las Palmas / Santa Cruz Tenerife
Your parcel will be transferred to POSTNL for shipment.

View for the status of your parcel with your track- and trace number
https://www.internationalparceltracking.com

You may log into your account to check the status of pending orders and view previous orders.
**Please note – If you did not log into your customer account to place your order you will not be able to log into your account to check the status of your order.

Viewing Orders

You may log into your account to check the status of pending orders and view previous orders.
**Please note – If you did not log into your customer account to place your order you will not be able to log into your account to check the status of your order.

Issues or Complications

If there are any issues with your order or delivery please notify Customer Care within 24 hours of receipt by phone or e-mail.

Changes to your Order

We understand that people change their minds about what they want and that is not a problem for us, though it occasionally causes snafus and delays in shipping.
If you do change your mind, please contact Customer Care quickly so that we may accommodate your request.Once your order has shipped we are unable to add new items or combine separate orders.

Canceling Orders

If you need to cancel an order, please contact Customer Care immediately. We will do our best to stop the order before it is filled. Of course, once an order has shipped we are unable to cancel it.

Refund policy and replacements

We take your purchases seriously and we encourage you to do so, too.
We would love to answer any question you have on a product before you purchase it (and after!).
Due to the energetic and consumable nature of the products, all purchases are final.

Every product is made to order to provide maximum quality and freshness, so we are restricted from accepting returned products for refunds.
We hope that you will be happy with your order.
However, if for any reason you are not completely satisfied we are happy to offer a refund or a replacement.

Time frame to take advantage of the refund option.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact us by email for all information.

Our policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund or a replacement.

Non-returnable items: Gift cards
Due to hygienic reasons, it’s not possible to return any ” hard” products such as (teeth) brushes, hemp cloths etc.

Defective or broken products .
In case you receive your package and a product is broken or defective, please contact us by email.
You will always receive a replacement or refund.
However, we do not accept returns for products which are not broken or delivered incorrectly.

Dutch Health Store is inculpable for any adverse reaction or allergy to the products.

We stand behind the caliber and integrity of every ingredient and every product we stock, and we share all product ingredients on our website to foster personal discretion while shopping.
In the rare case of a reaction, please contact us for dilution tips and creative alternatives for product use, however refunds will not be issued.

Refunds and Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Shipping cost on returns.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €50, you should consider using a trackable shipping service.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Should you have any questions regarding our shipping and returns policy, please send an email to:
wilma@dutchhealthstore.com

Payment, Pricing, Promotions and Coupon-use

Ideal, Paypal, Mister Cash, V-Pay, Maestro, Visa and MasterCard and Bank transfer are all accepted methods of payment.

All goods remain the property of Dutch Health Store until they are paid for in full.
We reserve the right to seek recovery of any unpaid monies sixty days from the date of order.
Our promotions and discounts are not retroactive, and we though our promotional products often sell out quickly we cannot give rain-checks.

Per order it is only possible to redeem 1 (one) (discount) coupon.
A (discount) coupon cannot be used if the item is on-sale.

Disclaimers and Limitations

We strive to provide accurate and current information on all products and essential oil profiles.
Your health is in your hands; it is up to you to verify the data and application.

All products are designed to be beneficial and safe when used in the manner intended according to instructions.
A client’s actual use of the products is beyond our control so it is the client’s responsibility to determine the suitability of the products, to use the products appropriately, and to ensure their safe use by those who come in contact with them.
We are not liable for incidences connected to the use or misuse of our products.

No claims are made as to any medicinal value of any product.
The information presented here is for educational purposes of traditional uses and is not intended to diagnose, treat, cure, or prevent any diseases.
Information on this site is not intended to be a substitute for medical or professional advice.

Keep products out of reach of children.

Should you have a pre-existing medical condition, please consult your trusted, health-care practioner, dentist, mid-wife and/or doctor before using these products.

Pregnant women should exercise caution when using essential oils.

By using this site, you agree to indemnify administrators and owners for any and all responsibility regarding your wellbeing.

Privacy

Privacy is a beautiful thing, and we are committed to protecting yours.
Only authorized employees within Dutch Health Store view or use the information collected from our clients.
Your credit card information is totally secure through our website and cannot be viewed.
Your information is confidential. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
Any emails sent to you will correspond with our agreed services and products.

Orders Held Up At Your Country’s Border and Disposal Issues

Any country or nation, at any time, can hold your order for reasons that they may suspect as warranted. This usually involves a parcel search, product quarantine, or items within the parcel that may cause some concern with customs officials.
These held up orders are not the responsibility of Dutch Health Store and can only be resolved by you and your local postal authorities. In the event that your country’s inspection agency quarantines, disposes or otherwise discards material which is not allowed into your country, this will become the sole responsibility of you and Dutch Health Store will not issue a replacement or refund for such occurrences.
It is the responsibility of yourself to know what is allowed into their respective country and what is not.

Duties and Taxation

Dutch Health Store is not responsible for any duties, taxes or other associated import fees that your country may impose. These additional costs are the sole responsibility of yourself.
If you are buying a product from a country outside of the Netherlands, duties are NOT included in the price of the item.
Dutch Health Store will not pay import fees that your country may impose, nor will any refund, or exchange issue for brokerage fees or custom fees.

Cookies

Like most interactive websites Dutch Health Store uses cookies to enable us to retrieve the details of your visit to make traveling through the site quicker and easier for you.
By remaining on the Dutch Health Store website you are agreeing to these terms and conditions. You are also agreeing to indemnify owners and staff for responsibility regarding your wellbeing.